Refund policy

At Rie Atelier, we strive to provide our customers with high-quality products and exceptional customer service. If for any reason you are not completely satisfied with your purchase, please review the following policies regarding returns and exchanges.

Eligibility for Returns To be eligible for a return, your item must be in its original condition, unworn or unused, with tags, and in its original packaging. Additionally, you must provide the receipt or proof of purchase.

How to Initiate a Return To initiate a return, please contact us at rielleatelier@gmail.com. If your return is accepted, we will provide you with a return shipping label and instructions on how and where to send your package. Please note that we will not accept items sent back to us without first requesting a return.

Damages and Issues Upon receipt of your order, please inspect it carefully. If you receive a defective, damaged, or incorrect item, please contact us immediately so that we can evaluate the issue and make it right.

Exceptions/Non-Returnable Items Certain types of items cannot be returned, including perishable goods, custom products, and personal care items. We also do not accept returns for hazardous materials, flammable liquids, or gases. If you have questions or concerns about your specific item, please contact us.

Exchanges If you wish to exchange an item, we recommend that you return the original item and place a separate order for the new item to ensure a timely delivery.

Refunds Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If your refund is approved, it will be processed automatically to your original payment method. Please note that it may take some time for your bank or credit card company to process and post the refund.

If you have any questions or concerns regarding our return and exchange policies, please do not hesitate to contact us at rielleatelier@gmail.com. We are committed to providing you with the best possible customer service and will do our best to resolve any issues promptly and fairly.